Refund policy

As all custom bags are handmade to order and created especially for you, we are unable to accept returns or offer refunds on custom items.

If you experience any issues with your order, please contact us and we will do everything we can to help resolve the problem.

Ready-made items may be eligible for a return or refund if there is a fault or issue with the bag. Please get in touch within a 14 days of receiving your order, and we will be happy to assist.